Privacy Policy

1. Who We Are

Sifa Marketplace is operated by GOBIZ LIMITED, carrying on business under the name SIFA MARKETPLACE, registered in Kenya under Business Number BN-OVS68JY2.

Registered address: HH Towers, Moi Avenue, Nairobi Starehe District CBD, P.O. Box 11602-00100 G.P.O Nairobi, Kenya.

2. Our Commitment to Privacy

We respect your privacy and are committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains what information we may collect, why we use it, how it may be shared, how we protect it and the rights available to you.

Sifa Marketplace operates in accordance with applicable Kenyan data-protection requirements, including the Data Protection Act, 2019 and applicable regulations.

3. Information We May Collect

Depending on how you use Sifa Marketplace, we may collect:

• name and account information;
• email address and telephone number;
• delivery and billing information;
• order and transaction information;
• seller and business information;
• messages and customer-support communications;
• preferences and marketing choices;
• device, browser and technical information;
• IP address and security-related information;
• information you voluntarily submit through the platform.

4. How We Use Information

We may use personal information to:

• create and manage accounts;
• process and manage orders;
• process or facilitate payments;
• arrange delivery and fulfilment;
• provide customer and seller support;
• communicate important service information;
• send permitted marketing communications;
• operate and improve Sifa Marketplace;
• protect the platform against fraud and abuse;
• maintain security and investigate incidents;
• comply with legal and regulatory obligations; and
• perform other purposes communicated to you when information is collected.

5. Payments

Payment information may be processed through third-party payment providers. We only process information necessary to facilitate the relevant transaction and related records.

Sifa Marketplace does not ask customers to provide their mobile money PIN to us.

6. Social Media Integrations

Sifa Marketplace may connect authorized business social-media accounts to its Marketing Command Centre.

For example, an authorized Sifa administrator or marketing manager may connect an official Sifa social-media account so that approved marketing staff can manage publishing and related activities from within Sifa Marketplace.

Where a third-party social platform is connected, information received from that platform is handled according to the permissions granted and the applicable third-party platform policies.

Social-media authentication credentials and tokens are intended to be handled through protected server-side systems and are not intentionally displayed to ordinary users.

7. Sharing Information

We may share relevant information with service providers, sellers, delivery partners, payment providers, technology providers, professional advisers, regulators or other parties where necessary to provide services, protect users, comply with legal obligations or operate the marketplace.

We do not sell personal information simply because it has been collected through Sifa Marketplace.

Where third parties process personal information on our behalf, we seek appropriate contractual and security safeguards.

8. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No internet-based service can guarantee absolute security, and users should also take reasonable steps to protect their account credentials and devices.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

10. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• be informed about how your personal information is used;
• request access to your personal information;
• request correction of inaccurate information;
• object to certain processing;
• request deletion where legally applicable;
• request restriction of processing where applicable; and
• exercise other rights provided by applicable data-protection law.

Requests may be subject to reasonable identity verification and applicable legal limitations.

11. Cookies and Similar Technologies

Sifa Marketplace may use cookies, local storage and similar technologies to support authentication, security, preferences, functionality and website performance.

Some third-party services integrated into the platform may also use similar technologies subject to their own policies.

12. Children's Information

Sifa Marketplace is not intended to knowingly collect personal information from children in circumstances where such collection is not legally permitted.

If you believe that personal information belonging to a child has been submitted to us improperly, please contact Sifa Marketplace so that the matter can be reviewed.

13. International and Third-Party Processing

Some technology, payment, communications, hosting or social-media providers used by Sifa Marketplace may process information from locations outside Kenya.

Where applicable, we seek to use appropriate safeguards and comply with requirements governing transfers or processing of personal information outside Kenya.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, data practices or legal obligations change.

The latest version will be published on this page with its effective date.

15. Contact Us

Sifa Marketplace is operated by GOBIZ LIMITED under the business name SIFA MARKETPLACE.

Registered address: HH Towers, Moi Avenue, Nairobi Starehe District CBD, P.O. Box 11602-00100 G.P.O Nairobi, Kenya.

For privacy requests, questions or concerns, please use the contact and support channels provided on the Sifa Marketplace website.